Outstanding Team Effort at Desoto Ford for My F-150 Hybrid Purchase! I recently purchased a 2025 Ford F-150 4x4 PowerBoost Hybrid from Desoto Ford in Arcadia, FL, and the entire staff made it an exceptional experience. From start to finish, the team was welcoming, professional, and genuinely invested in helping me find the perfect truck for my new business. My salesman, Rick Stephens, an ex-firefighter, was empathetic and no-pressure. He listened to my needs, explained the hybrid’s features (like its fuel efficiency and towing power), and ensured I felt confident in my choice. The staff directing me to the new arrivals section was a game-changer—that’s where I found my dream F-150! Bonnie was fantastic, greeting me warmly and setting up my appointment with ease, making me feel valued from the moment I arrived. The finance team deserves huge praise for handling the titling in my new business’s name, which was a bit complex since my company is recently established. They were patient, thorough, and got it done seamlessly. Every staff member I encountered, from the lot to the office, was friendly and attentive, creating a hassle-free process. The F-150 Hybrid is already a powerhouse for my business, with its tech and efficiency exceeding expectations. I highly recommend Desoto Ford to anyone, especially business owners, looking for a dealership that goes above and beyond. Thank you, Rick, Bonnie, the finance team, and everyone at Desoto Ford for making this purchase so smooth!

Purchasing my new car from Desoto Auto Mall was nothing short of exceptional. From start to finish, the experience was marked by professionalism, patience, integrity, class, and genuine warmth. For nearly two months, I searched tirelessly for a very specific and rare BMW. This wasn’t an easy task—models like this are few and far between, and many of the places that have them either don’t know how to sell or service them properly. After exhausting options nationwide—even with BMW’s own support—I stumbled across this car at Desoto Auto Mall, a dealership that isn’t even a BMW dealer. Apprehensive but curious, I made the call. I was first connected with a kind and perceptive young woman named Kaylee, who immediately understood the type of buyer I was and the level of attention a car like this required. Without hesitation, she connected me to the General Manager, Anthony Napoleon. Within just a few minutes of speaking with Anthony, I could tell I was dealing with a consummate professional. He took the time to listen, truly understand the car, and the kind of customer I am. He then brought in Luke Neal, who became my point of contact throughout the transaction. Let me say this—Luke has customer service woven into his DNA. For two weeks, we worked closely through detailed discussions around financing, condition-specific service requests, and more. I never once had to circle back to the GM to get something done. Luke handled everything with calm, grace, and a no-nonsense approach that’s rare in this business. Today, I drove three hours from Pompano Beach to Arcadia, Florida—a gorgeous drive through farmland and open country—to pick up my vehicle. I was warmly welcomed by genuine, down-to-earth people who didn’t put on a show; they were just naturally friendly and helpful. This dealership is nothing like your average car lot. The energy is different here—it’s relaxed, respectful, and honest. I performed an incredibly detailed inspection with BMW technicians on the phone, remotely reviewing live diagnostics from the car. The service team—specifically Ti and Miguel—handled every request without hesitation or pushback. They were cooperative, respectful, and absolute gentlemen throughout the process. Luke oversaw everything seamlessly to ensure it was done right. The car passed the inspection with flying colors—a huge relief for all involved, given the level of scrutiny. Once we got to the paperwork and financing, Sid and Doug were excellent. Everything we discussed in advance was honored. There were no surprises, no games—just a clean, straightforward transaction. A note for perspective: Over the years, I’ve had the opportunity to purchase a number of high-end vehicles and aircraft. With that experience comes an understanding of how difficult and often frustrating these transactions can be. It’s rare to find a dealership that makes the process this smooth, transparent, and genuinely enjoyable. Desoto Auto Mall is a rare dealership that does it right. I would send my closest friends or professional colleagues here with total confidence—and clean gloves. Bravo to the entire team. You’re rockstars on every level. Thank you for making this such a memorable and rewarding purchase.