The people at Desoto Auto mall were great!We were greeted by Christy M. while we were looking at their pre-owned inventory. We told her what we were interested in and she showed us what they had. We test drove a Pacifica they had and really liked it. Long story short we ended up buying it. We rec'd a more than generous trade in and they even delivered it to us! Outstanding sale person and management. Extremely satisfied!
My vehicle quit running in Port Charlotte and I called Charlotte County Ford to schedule an appointment. I was not treated well on the phone so I called Desoto Automall. What a difference! I was treated with respect, professionalism, and compassion. I made arrangements to transport the vehicle to Desoto Automall and service adviser Shane Parker worked with me. He listened, asked questions, and showed and true concern for my problems. He promised that it would be diagnosed and the results would be provided as soon as he knew. He called in a timely fashion and assured me that repairs ...
Shane and the service staff were great and got me out of a bind. Broke the passengers side strut on my Honda pilot, couldn't drive back to Orlando. Shane found there parts needed and got me back in the road the next day. Everyone was friendly and courteous. Thanks for your help.
Friendly and knowledgeable staff.
Went to have my truck serviced today and some recalls fixed...and was met by a service agent and her name was abby, she was very nice and understanding about my issues and made sure that I felt like I was the actual tech doing the process she was so clear and thorough about what she was gonna have done and she really set me at ease with the whole thing.she really took care of me and is very friendly so I knew this was where I wanted to take me buisness..she double checked and triple checked everything ...
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