Customer Testimonials
The Purchase: We found the vehicle we wanted in the Desota Ford inventory and drove the distance out to Arcadia. They provided us with a generous trade in value and a great price on the vehicle we purchased. The transaction was smooth and significantly quicker than previous experiences we’ve had in large cities. The AWESOME Service: When we purchased the vehicle, we had come to an agreement with the Sales and Service Managers to perform some minor maintenance / repairs at cost the next time we brought the vehicle in for service. Since the purchase date, the ownership/leadership has ...
With Steve there was never any pressure , we just looked at the inventory , and casually got to know each other which was good for me . I come from a small midwest town where you knew all the auto sales people , and their families . I will go back , and direct freinds to try him before buying .
Having purchased my Ford bronco sport at a different dealership, not being given the proper explanation of how my vehicle runs, I decided to approach a different dealership and see if I can attend information. I was approached by four lovely gentleman at De Soto Ford dealership in Arcadia. Explaining my issue within minutes I was introduced to Tony. Tony gave me over an hour of his personal time on how to run my vehicle and all the amenities that it comes with. I can’t say enough of the gentleman in him his knowledge and this wonderful dealership. Thank ...
Totally a different experience from the previous owners. Highly recommend Joey and his sales manager. Five stars
Joey Doucet stays on it! Never quits. Very happy with him and the dealership. Should be a long relationship! I’m actually a new client.
I am very much happy with the vehicle that I purchased from Desoto Automall, and I have Tony to thank for that. I do feel like it suits me, it suits my lifestyle, and I felt that was important. For Tony to understand that, I appreciate him for being attentive to that and to me. I am motivated to absolutely get another vehicle from there. Tony will be the person I call. Thank you to Tony and Desoto Automall!
Went out of his way to make sure I had everything I needed recommend 10 out of 10
My daughter totaled her, Tuscadero Rubicon Wrangler and we have searched for months to find one that would be perfect. Joey was great in helping our family. He arranged for me to be picked up from the airport after I flew in from Huntsville Alabama. The vehicle was in top condition, cleaned up, and full gas ready for me to drive back to Huntsville, Alabama. Joey and staff all get 5 stars!
Joey was extremely helpful during the purchase of my 2019 corvette grand sport, he made the transaction easy and painless! Thanks again!
I had such a great experience. Good communication ahead of time on exactly what to expect, came in and everything was ready to go! Great test drive with good explanation of the features on my new F-150 Lightning and I felt comfortable buying it even though I had some questions.
Outstanding customer service from start to finish!! Very Please. Joey, Rob and Vicki. Thank you!!
Very friendly. Awesome service! Fast and fair pricing. Very happy with my experience. Highly recommend.
Joey was very helpful with the purchase of our son’s first car. Gave us a great deal and didn’t try to sell us anything we didn’t want. Would highly recommend him to anyone looking for a quality car. We service all of our vehicles at Desoto Ford and will now purchase our vehicles from here too.
Jack has excellent customer service. I was pleased with my visit. I’ll be back
We have experienced a very good customer service oriented dealership and sales team! I would definitely bring more business to Desoto Dodge!
Joey and the sales team made an outstanding effort to satisfy and exceed my expectation for a dealership, Joey was very helpful and attentive to all details during the transaction. Thank you very much for your hard work!
Awesome experience and joe doucet made it super easy. Highly recommend this ford dealer to anyone looking.
An incredible experience. Everyone at the dealership ensured my purchase was seamless and all employees were super friendly. Highly recommended.
Joey D. was awesome. He was very knowledgeable and answered all my questions. Would highly recommend.
Please t people, friendly staff, efficient, knowledgeable and service minded. I will recommend it to my friends.
Highly recommend! They were very prompt with their responses & service. Quick easy transaction to purchase the exact car we were looking for. Joey and Jerry are terrific! We would decently purchase from this dealer again!
Chris was very helpful and polite. He was directly to the point and got the job done quickly. He kept consistent contact th throughout the entire process. I would definitely recommend him and this location.
Joey was very helpful, he was very knowledgeable about the truck and made the process of buying the truck easy. He even delivered it to my house the next day after it was detailed so I wouldn't have to drive back to the dealership.
Joey Doucet was professional and courteous. He made buying our Jeep Rubicon experience a very pleasurable event. I highly recommend Joey and Desoto Jeep. We are very, very pleased with the overall purchase.
Bought a 2022 Maverick and everyone was terrific. JR was my salesman and very helpful. While the dealership is large, it still has that personal feeling. I've already referred people.
I have been in the market for a preowned Jeep for a couple months. Found one through this dealership, spoke with Joseph Doucet. The entire process was great and he was extremely helpful. Financing was assisted by Vicky and she was great. Tim manager was waiting for us to great us and stayed open late to complete the process. Very happy with the entire process.
The guys at Desoto automall in arcadia made it happen, and got me in the jeep gladiator I wanted with the deal I wanted. Thanks Joey, Jake, Tommy. J.W. Collins.
Joey was fantastic. Mine was a remote purchase and Joey called me in FaceTime and was willing to get down in the ground and show me every angle of the car, undercarriage, etc. He made sure both keys worked, and was extremely communicative through the whole process. Great Job.
Joey knew what i needed to be at for a monthly payment and he went out of his way to get the job done
Communicated with salesman on phone about a challenger they had on lot,Joey answered all my questions and if he didn’t know called me right back with the answer, took credit app over the phone, stopped in next day to look at vehicle and signed on the spot. Dealership got all the paperwork ready and brought the car to my house that night.Best experience I had at a dealership buying a new car.
Joey was fantastic! Everyone was a delight to work with ! Met all our needs an will be a continued customer
Everyone at the dealership was very professional and cordial made us feel very comfortable and no pressure whatsoever
Quality inventory, professional staff, great overall experience. My long search ended at Desoto Ford with a fair deal and very friendly experience. I drove down from Orlando area and there were no suprises - good people!
We Had Exhaust Manifold Gasket Replaced And Was 1800 Dollars Which We Thought Was High.
Very fair with There trade ins and easy to work with they are not pushy
It was a pleasure to work with Joey and he was very professional. He was knowledgeable on the vehicles he showed me. He listened to what my needs are and I got an awesome deal! I would recommend Joey to anyone looking for a honest, no hassle interaction when you are looking for a great vehicle to purchase!
Desoto Ford Service Dept in Arcadia FL are truly a hard working group of professionals. Jeremy, Abby, Matt and Lee exceeded our expectations. We appreciate the work they did and the extra mile they went for us.
Excellent dealership No pressure sales, Very comfortable all round enjoyable experience We had Joey what a great guy very personable and couldn’t do enough for us.
Friendly, helpful, and out with vehicle within 2 hrs. Definetly recommend desoto jeep in arcadia.
From the moment we walked in to the shaking of hands leaving after the purchase. It was the smoothest, most comfortable purchase we have had. I would highly recommend checking Desoto Ford out & ask for Tommy.
My experience with Desoto Ford was outstanding, they really are all for the customer, I would definitely recommend this dealership for anyone looking to purchase a vehicle
Joey was very helpful and pleasant in working with us. We were simply looking but he was patient and happy to accommodate our wishes.
My salesman Joey D.was awesome ! The staff was friendly and the southern hospitality amazing!
Both Joey and Mike were knowledgeable and professional. They made the drive out to Arcadia worthwhile. I would recommend them both!
This was my first ever experience with a dealership and it was actually great! Joey and Sara were perfect, personable, and I never felt like I was being sold. Bravo.
very nice young man very knowledgeable . a very pleasant experience , I would certainly by another vehicle there
Love our new Wrangler! Everything about our experience was excellent; Tommy and Mike are fantastic!
They are very helpful and the cars are priced well. You won’t spend all day here. I’ve bought 2 vehicles here and each time took less than 2 hrs.
Just bought my new Ford Mustang from this dealership and it was a top notch Experience! No pressure, fair value of my trade and Joey Doucet made the whole Process easy. They got a repeat customer!
Bought my 2019 Mustang( Kona blue) Desoto automall from Clint Saggy (salesman) . Clint is the best salesman I have ever met. Why ? Sold me the car I wanted ,and at a good price. MOST impressive when ever I have had issues with my car he follows up with you. If you want a salesperson who follows up with you after the purchase is Clint Saggy . Service etc Thank you again! Heather was my best parts specialist and helped me out, but Heather has moved to Sarasota Ford. Sarasota ford’s gain. Heather introduced me to Tyler who is a very knowledgeable ...
Been there twice in the past month, service and recall. Both times were a pleasing experience. I'll be back
Great service. Abby quoted the repairs, no hidden fees or add on repairs. She was courteous and called me by name. The repairs were completed on time.
Love this dealership for their Service Center. As a Nurse working the hours I do it is difficult to get in for an oil change sometimes. I tried a closer dealership and was turned away in tears because I didn’t have an appt. I will NEVER go to another dealership again, my truck was taken right in and I never have an appt. at DeSoto Automall and the staff is always so helpful and nice.
Christy Malin was/is outstanding! Small town - we care about you 👍
Very friendly and professional. Everyone goes out of their way to be helpful, service work is done quickly and expertly. So glad I purchased my vehicle from them. I have to drive over an hour to get there, but won’t take my vehicle anywhere else for service.
A very pleasant vehicle buying experience. Will definitely be back.
I want to thank Christy Malin for all of her assistance when I went in to "look" at the possibility of purchasing a car. There were several unusual factors with the deal and Christy made each and every one of them seem like it was nothing. She was very knowledgeable and helpful and made the purchase almost painless...Thank you Christy
Working with the staff at Desoto Ford was a pleasure. They made the car buying process as easy as possible. All staff members were friendly, respectful, and helpful!
Big thank you to CJ for helping us get the exact Jeep we were looking for. It was a pleasure working with such a great team at Desoto Auto Mall. We will be recommending you guys to all our friends and family.
We were looking for a new 2021 Ford Mustang gt with a performance package…. I had three of them sold right in the middle of working out the numbers. I was getting frustrated to say the least until I seen this beautiful mustang at desoto Ford. I inquired online got a call from Joanna right away asked her if it was still available and if she could give me a idea of what the numbers will look like since I live over two hours away. Joanna did just that. Once I was happy with the numbers she gave me over to ...
Thank you John Roberts (JR) It was simply a pleasure! Your knowledge and customer handling is outstanding. I will gladly and with confidence, recommend you and your dealership! Sincerely Barney Cordell
Elmer, Tim and Matt are the best. Wouldn’t ever work with anyone besides those guys. They make the truck buying experience fun instead of dreadful .
My wife and I have been buying vehicles from DeSoto Ford for the last 30 years we buy on the average two vehicles every other year and not once have we thought about going somewhere else because of the awesome service that we get not just when we're purchasing a vehicle but when we go in for service it's second to none
They were. Courteous and above all honest. I was told how long it would be and it was right on. I called in the day before and they had the tires laying out waiting.
Christy Malin did a great job at finding me the perfect truck.... thanks and keep up the good work and when I need another truck I will be in touch
Extremely helpful, timely and attentive vendor. Jerry Cruz & Desto auto Mall were very responsive to meet all our needs. Tyler Jackson in Service was cery helpful. Luv the Jeep!
desoto automall is unlike dealerships i have frequented. honesty is the policy in arcadia. clint slaggy provided us with another positive experience. a man of fine character!
Like the dealership very much. Would recommend it to everybody that ask about a vehicle. Christy is a great person to sell a car to. She explains everything that you need to know. She is a great person.
Low offer on trade in is the reason for the lost star sales is great and the service department is on the money fixing my truck
Very friendly and knowledgeable. Great to do business with. Stayed in touch Very efficient on paperwork and did everything in a timely manner would recommend to anyone
Another great experience. Desoto auto mall makes the car buying process very easy and enjoyable. Elmer Johnson takes pride in his job and goes the extra mile.
Had a great experience today. purchased my first car. Jerry was so helpful and great. I will rave about this experience to everyone I know
I’ve bought at least 5 new or nearly new cars and trucks from Christy and consider her more a friend as opposed to just a car salesman. She is very knowledgeable across the entire product line and always friendly and ready to help. I’d recommend her to anyone in the market for a vehicle.
Great job! Love the experience. Clint was awesome. Price was great and they delivered everything they promised. I will buy again from Desoto Automall. Thank you!
The best buying experience I ever had, very quick and efficient process. All the staff from sales, service, and finance was very nice and friendly.
Had a recall on my 2016 explorer and talked to Celeste, very helpful and friendly. Took great care of my needs and had the recall done in a very short time. Highly recommend her for any service needs.
Clint, my salesperson was knowledgeable and honest. He made the purchase of a new truck easy and efficient. I would purchase my next vehicle from this dealership without hesitation
Excellent Experience. JJ was awesome. Everyone was very professional, no pressure. Got the car I wanted at an excellent price. Took less than an hour! Would Highly recommend!
I have been dealing with Desoto Auto Mall, in Arcadia FL, for almost 8 years. Just purchased my 4th vehicle from them, through Clint. Hands down, BEST salesman ever! Seems more like a friend than a salesman. No pressure, no xx. Just straight up, straight forward, provides information and gets the best deal available. Have recommended him to friends and family and I will be returning in the future.
Always friendly and courteous. From sales (Clint) to service everyone is very friendly and understanding of my needs. Service completes repairs and keeps you vehicle clean.
Jerry was very professional understood our need, and we we wanted. His customer service goes above and beyond and follows up promptly. Thank you Jerry
I took my Ford Escape in for service and met Greg Bechtold who is a very personable young man to work with. Service was completed quickly and professionally.
Shawn was recommended to me by a friend after having a less than acceptable experience at another dealer. Dealing with Shawn is pleasant, though he is extremely busy he has spent a lot of time with me, and seems to genuinely listen! Sooo hard to find someone to do that! Thank you Shawn for all your help!!
Factory stickers are left in the window so you can the options and list price are, Clint was courteous and knowledgeable about the product. He made suggestions, but was not pushy. When the truck was delivered he explained everything. The finance person also pleasant to deal with.
Awesome service dept, I’m always taken care of and I’m in and out in no time at all. 5 stars al the way around.
I bought a new 2019 Ford Ranger and had some custom work done. Clint was so helpful and professional. Shawn did an amazing job on all the details and custom work. Thanks again for an amazing experience!
Purchasing vehicles is one of my least favorite activities ever. Had been looking for a particular Ram 2500, which I found at Desoto. Clint handled entire transaction by phone and email while I was out of town; totally hassle-free and at a fair price. I had a tonneau cover drop shipped to the dealership. Clint had the team install it (also at a fair price). I got home on a Sunday evening, Clint's wife dropped the truck off on Monday morning. Couldn't have been an easier or better experience. 100% recommend calling Desoto and asking for Clint if you are ...
No pressure. Easy buying experience. Easy to deal with. Easy financing terms. Very quick and easy transaction. Look forward to doing business with them again.
Clint did and excellent job as our salesperson. He answered our questions, found the car we selected, and had it ready when we needed it . The signing process was quick and we were on our way.
Great place great people great service. I would recommend to anyone. I was in and out in no time at all. 5 stars all the way around
Jerry is a true professional, he made our purchase of my wife's Jeep yesterday and the delivery the best auto purchase experience we have ever had. Kudos Jerry, we will be back to see you! Steve & Paige Stewart Cape Coral, Fl.