From the first phone call, to the service dept, to the sales manager. Waylon, Clint, Rob and associates were all outstanding with their customer service. The best experience my wife and i have ever had with purchasing a new vehicle. They made sure every aspect of the sale went smoothly and that we were left with no unresolved issues. They treated us like family. Make the drive Southwest Florida! At least make the phone call, you wont be left unhappy. Thank you all so much.
Your experience will vary depending on which Service Advisor greets you. Some are clearly better than others. If you don't get timely responses to questions and the progress of service to your vehicle, ask to speak with Chuck or Jimmy (the upper level service managers). These gentlemen make things happen. They are VERY customer oriented. The service department is very busy so, even with an appointment, repairs may take longer than expected. Having said this, the dealer has a Courtesy Transportation service that is outstanding. I restore cars as a hobby. This gives me some knowledge about the quality of the mechanical work. I have always been well satisfied with the work and knowledge/skill of the mechanic (who I met and chatted with). I trust these folks with my RAM. It is worth the 24 mile drive to go to this dealer.All of the above was true. Unfortunately, when I opened the hood a few days later I changed my mind. The truck had not be completely reassembled. Just sloppy workmanship. Careless.
Could not be MORE pleased with the service and attention during my most recent visit! Thank you for the pleasant experience!, everything was as promised and timely.
Great service experience with Caleb. Fast and quality work on my F150.
Went in for some aging wear and tear repairs on my Mountaineer. I got some new kid named "Caleb". I was hesitant at first due to him looking like he was still in high school, however he did better than expected. Got the work done at a price that was better than other quotes i got. He arranged for their shuttle to take me home and pick me up. He also gave me quotes for additional service that are at a price I can't turn down. Once again thanks to Caleb and the dealership for taking care of me.
Before Thanksgiving last year I got an email from Ford showing the new 2019 Ford Edge ST. Since I was so happy with my 2015 Edge Sport and was having an oil change done I asked Abby who to talk to in sales cause I wanted to see the changes in the new model. I was dazzled again as I was in 2015 so I ordered the ST. I've driven it from my house to the dealership twice so far and am very happy with the performance and handling with the all wheel drive.
Chris stayed in touch and found me a beautiful Ford f150 within one week. Then he drove it all the way here to Pine Island, took a personal check, left the car for my mechanic to inspect, and generally went WAY out of his way to help me. I will always deal with this group.
Christy is very friendly and knowledgeable but not pushy. I have purchased many new vehicles and this was by far the best experience ever in the least amount of time.
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